Privacy Policy

1. Data Controller Information

ph536 ("the Company," "we," "us") is the data controller responsible for the personal data of players and visitors to the ph536 platform at ph536.vip. ph536 operates under the regulatory framework of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the jurisdiction of the Republic of the Philippines.

Our designated Data Protection Officer (DPO) can be contacted for any privacy-related queries, data subject requests, or concerns regarding the handling of your personal information. Contact details for the DPO are provided in Section 14 of this policy.

2. Personal Data We Collect

2.1 Identity and Contact Data

When you register for a ph536 account, we collect: full legal name, date of birth, nationality, residential address (Philippines), email address, and Philippine mobile number. This information is required to verify your identity, confirm your eligibility to use ph536 (including the 21+ age requirement), and maintain your account.

2.2 Government Identity Documents

As required by PAGCOR's KYC (Know Your Customer) compliance mandate and the Anti-Money Laundering Act, ph536 collects scanned copies or photographs of government-issued Philippine identity documents, which may include: PhilSys National ID, UMID, SSS card, GSIS card, driver's license, or Philippine passport. These documents are used exclusively for identity and age verification.

2.3 Financial Data

ph536 collects data related to your deposits and withdrawals, including GCash account references, Maya account references, bank account details (BPI, BDO, Metrobank), transaction amounts, dates, and reference numbers. ph536 does not store complete credit or debit card numbers — payment card data is handled directly by our licensed payment processor partners.

2.4 Usage and Gaming Data

We collect records of your gaming activity on ph536, including games played, bet amounts, win/loss records, session durations, and bonus usage. This data is used for account management, fraud prevention, PAGCOR compliance reporting, and responsible gaming monitoring.

2.5 Technical and Device Data

ph536 automatically collects certain technical data when you access the Platform, including: IP address, device type and operating system, browser type and version, access timestamps, and session identifiers. This data is used for security, fraud detection, and platform performance purposes.

3. How We Collect Your Data

ph536 collects personal data through the following means:

• Direct registration: Information you provide when creating your ph536 account or completing KYC verification.
• Platform usage: Data generated automatically when you use the ph536 platform, including logins, gameplay, and transactions.
• Payment providers: Transaction confirmation data shared by GCash, Maya, BPI, BDO, and other payment partners when you make deposits or withdrawals.
• Customer support interactions: Information you provide when contacting ph536 support via live chat or email.
• Cookies and similar technologies: Technical data collected via cookies as described in Section 9.

4. Legal Bases for Processing

ph536 processes your personal data on the following legal bases under the Data Privacy Act of 2012 (RA 10173):

• Contractual necessity: Processing required to create and manage your ph536 account and deliver the Services you have requested.
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, the Anti-Money Laundering Act (RA 9160, as amended), the Data Privacy Act, and other applicable Philippine law.
• Legitimate interests: Processing for fraud prevention, security, platform improvement, and responsible gaming monitoring, where these interests are not overridden by your privacy rights.
• Consent: For optional marketing communications, where you have given explicit consent that you may withdraw at any time.

5. How We Use Your Personal Data

ph536 uses collected personal data for the following purposes:

• Creating and managing your ph536 account, including identity verification and age confirmation (21+)
• Processing deposits and withdrawals via GCash, Maya, BPI, BDO, and other payment methods
• Delivering the gaming services you access on ph536, including live casino, slots, bingo, and sports betting
• Complying with PAGCOR licensing requirements, including KYC reporting and responsible gaming obligations
• Complying with the Anti-Money Laundering Act, including transaction monitoring and AMLC reporting where required by law
• Detecting and preventing fraud, unauthorized account access, and prohibited activities
• Providing customer support and responding to your queries
• Sending transactional notifications (deposit confirmations, withdrawal processing alerts, security alerts)
• Sending promotional communications, where you have consented to receive them
• Improving the ph536 platform, including game performance and user interface optimization
• Responsible gaming monitoring, including detecting unusual play patterns that may indicate problematic gambling behaviour

6. Disclosure of Personal Data to Third Parties

ph536 does not sell your personal data to any third party. We share personal data only in the following limited circumstances:

6.1 Payment Service Providers

Necessary transaction data is shared with GCash, Maya, BPI, BDO, Metrobank, and other licensed payment partners to process your deposits and withdrawals. These providers are bound by their own data protection obligations under Philippine law.

6.2 Game Providers

Anonymized or pseudonymized session data may be shared with our game software providers (e.g., Pragmatic Play, Evolution, Netent) for the purpose of delivering their games on the ph536 platform. Personal identification data is not shared with game providers.

6.3 Regulatory Bodies

ph536 is required by PAGCOR's operating conditions and Philippine law to share certain player data with regulatory authorities, including PAGCOR and the Anti-Money Laundering Council (AMLC). This sharing is mandatory and not subject to player consent.

6.4 Law Enforcement

ph536 will disclose personal data to Philippine law enforcement authorities, courts, or government agencies where required to do so by a valid legal order, court warrant, or regulatory directive.

7. Data Security Measures

ph536 implements comprehensive technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, and destruction:

• AES-256 encryption for personal data stored in ph536 databases
• TLS 1.3 encryption for all data transmitted between your device and the ph536 Platform
• Multi-factor authentication on all ph536 administrative systems
• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Regular security audits and penetration testing by independent security firms
• Real-time fraud detection and account monitoring systems
• Incident response procedures compliant with the NPC's Personal Data Breach Notification requirements

In the event of a personal data breach that poses a significant risk to the rights and freedoms of affected Filipino players, ph536 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and affected players will be notified without undue delay.

8. Data Retention

ph536 retains personal data for the following periods:

• Account data: Retained for the lifetime of your ph536 account and for a minimum of five (5) years following permanent account closure, as required by PAGCOR and AML regulations.
• KYC / identity documents: Retained for a minimum of five (5) years following account closure, as required by the Anti-Money Laundering Act.
• Transaction records: Retained for a minimum of five (5) years per AML and tax obligations.
• Gaming activity logs: Retained for three (3) years for fraud prevention and responsible gaming purposes.
• Customer support records: Retained for two (2) years following the closure of each support interaction.
• Marketing consent records: Retained until consent is withdrawn, plus one (1) year thereafter for compliance evidence.

Following the expiry of applicable retention periods, personal data is securely deleted or anonymized in accordance with the NPC's data disposal guidelines.

9. Cookies and Tracking Technologies

ph536 uses the following categories of cookies when you access the Platform:

• Essential cookies: Required for ph536 login sessions, security token management, and basic platform functionality. These cannot be disabled without impairing your ability to use ph536.
• Preference cookies: Store your language, display, and notification preferences to personalise your ph536 experience.
• Analytics cookies: Collect anonymized data about Platform usage patterns to improve ph536 performance. No personally identifying data is collected via analytics cookies.

ph536 does not use third-party advertising or retargeting cookies. You may manage cookie preferences in your browser settings; however, disabling essential cookies will prevent you from accessing your ph536 account.

10. Your Rights Under the Data Privacy Act

As a data subject under the Data Privacy Act of 2012, Filipino players have the following rights with respect to their personal data held by ph536:

To exercise any of the above rights, contact our Data Protection Officer using the details in Section 14. We will acknowledge your request within 3 business days and respond fully within 15 business days.

11. International Data Transfers

ph536 primarily stores and processes personal data within the Philippines. Where certain technical operations require data transfer to servers outside the Philippines (for example, to cloud infrastructure providers or game software vendors operating globally), ph536 ensures that such transfers are conducted under appropriate safeguards, including contractual clauses that impose data protection standards equivalent to those required under Philippine law.

ph536 does not transfer personal data to jurisdictions that do not provide an adequate level of data protection without first implementing appropriate protective measures as required by the NPC.

12. Children and Minors

ph536 is strictly an adults-only platform. Gambling services are permitted under Philippine law only for individuals aged 21 years and above. ph536 does not knowingly collect personal data from individuals below the age of 21. Any account found to belong to an underage individual will be immediately closed, and personal data associated with that account will be deleted except where retention is required by law.

If you believe that an individual under the age of 21 has registered on ph536, please contact us immediately at the details provided in Section 14.

13. Changes to This Privacy Policy

ph536 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email or platform notification at least seven (7) days before the updated policy takes effect. The "Last Updated" date at the top of this page reflects the most recent revision.

We encourage you to review this Privacy Policy periodically. Continued use of the ph536 Platform following publication of a revised policy constitutes acceptance of the changes.

14. Contact Our Data Protection Officer

For any privacy-related queries, data subject access requests, or concerns regarding ph536's handling of your personal data, please contact our Data Protection Officer:

• Email: [email protected] (mark your message "Attn: Data Protection Officer")
• Live Chat: Available 24/7 on the ph536 Platform — request DPO escalation
• Response time: Acknowledgement within 3 business days; full response within 15 business days

If you are not satisfied with ph536's response to a privacy complaint, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through NPC's official channels.